Terms and Conditions
The rules for using the zborcubalonul.md website and the conditions for purchasing gift certificates and hot air balloon flights.
1. LEGAL DATA AND ADMINISTRATOR IDENTIFICATION
The zborcubalonul.md website is the exclusive property of and is legally administered by:
- Entity name: Public Association “AEROBIS National Sports Club”
- Registered office: Republic of Moldova, Chișinău municipality, Codru town, 59 Potîrnichei St.
- Purpose of the Platform: The sale of access tickets and gift certificates (vouchers) for recreational hot air balloon flights in the Republic of Moldova.
2. DEFINITIONS AND STATUS OF GIFT CERTIFICATES (VOUCHERS)
- Gift Certificate / Voucher: The electronic (PDF) or physical (premium envelope/box) document purchased from the site, which grants the holder the right to a balloon flight according to the chosen package.
- Validity: All gift certificates are valid for 12 months from the date of issue/payment. After this period, the voucher loses its validity with no right to extension or refund of the cost.
- Transferability: Certificates are not nominal at the time of purchase. The buyer may gift or transfer them to any other person. Passengers are named exclusively at the moment of scheduling the flight.
- Refund: Gift certificates cannot be exchanged for money or replaced with other products/services beyond those mentioned in the package without the consent of PA NSC AEROBIS.
3. WEATHER CONDITIONS AND RESCHEDULING
A hot air balloon flight is an aerial activity that is 100% dependent on weather conditions.
- Pilot’s Authority: The pilot-in-command designated by PA NSC AEROBIS holds supreme authority and the final decision regarding take-off, route changes or the landing site.
- Cancellation for weather reasons: If the pilot decides the flight cannot be performed in conditions of maximum safety (due to strong wind, gusts, precipitation, fog or reduced visibility), the flight will be postponed. The decision may be made even at the moment of meeting at the take-off site.
- Effect of postponement: In case of cancellation for weather reasons, the amount paid is NOT refunded. The voucher remains active, and the flight is rescheduled by mutual agreement to another available date in the calendar.
4. BOOKING, CANCELLATION AND NO-SHOW POLICY
- Scheduling the flight: The certificate holder must contact the coordination team at least 24 hours before the desired date to check seat availability.
- Changing the booking: The client may request a change or rescheduling of an already arranged flight at least 24 hours before the scheduled take-off time, without any penalty.
- Late cancellation or No-Show: If the client requests a change less than 24 hours in advance, or does not show up at the set place, date and time for take-off (meeting), the voucher is considered used and the service is marked as “Completed”. In this case, the client loses the right to the flight and will not receive any refund.
5. SAFETY RULES AND MEDICAL RESTRICTIONS
Passenger safety is our club’s absolute priority. By accepting these terms, clients confirm that they have read and will comply with the following rules:
- Safety briefing and signing the declaration: Before take-off, at the launch site, all passengers are required to listen carefully to the safety briefing delivered by the pilot-in-command. After this briefing, each passenger must sign a Declaration of personal responsibility confirming understanding of the rules of conduct in flight and on landing. Refusal to sign this declaration results in cancellation of the flight for that passenger, without refund of the ticket cost.
- Health condition: Passengers assume full responsibility that they do not suffer from chronic cardiac, neuropsychiatric, viral or any other medical conditions incompatible with flight that could endanger the life or health of the passenger, the other participants or the pilot during the balloon experience.
- Absolute medical restrictions: For safety reasons, the flight is strictly forbidden to pregnant women, persons who have recently undergone major surgery, or those with serious problems of the spine or the joints of the lower limbs.
- Age and height restrictions: Children may take part in the flight only from the age of 5 and must have a minimum height that allows them to see over the edge of the basket (mandatorily accompanied by a parent or an adult based on a parental power of attorney).
- Conduct and Prohibited Substances: Access on board the balloon is strictly forbidden to persons under the influence of alcohol or narcotics. The pilot-in-command has the sovereign right to refuse boarding to any passenger who does not follow the safety instructions or behaves aggressively, in which case the voucher is cancelled definitively, with no right to a money refund.
6. PAYMENT, DELIVERY AND REFUND POLICY (BANK REQUIREMENT)
- Payment methods: Payments on the site are made online, securely, through the partner bank MAIB, using bank cards (Visa/Mastercard) or via the MIA Instant Payments system.
- Delivery:
- Digital Delivery: PDF certificates are sent instantly and free of charge to the email address and WhatsApp number indicated by the buyer, as soon as payment is confirmed.
- Physical Delivery: Physical Premium packages are delivered by courier within Chișinău within 24–48 hours. The cost of delivering the Gift Certificates is borne by the buyer.
- Right of Return (Change of Mind): The initial buyer of a gift certificate has the legal right to request a refund within 14 calendar days of the purchase date. The return is accepted only if the voucher has NOT already been used or definitively scheduled for a flight in the system. The refund is made automatically and exclusively to the bank card used in the initial transaction, with deduction of the bank processing fees related to the transactions (payment and return).
7. DISPUTES AND APPLICABLE LAW
Any disagreement or dispute arising in connection with the interpretation or performance of this contract shall be settled amicably between the representatives of PA NSC AEROBIS and the client. If an amicable settlement is not possible, the dispute shall be submitted for resolution to the competent courts of the Republic of Moldova, in accordance with the legislation in force.
Have questions?
You can contact us on WhatsApp or by phone before purchase or scheduling the flight.
